Legal
Privacy Policy
At Pruvvn, we are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and handle data when you use our platform, our AI Search Architect (SKYE™), and our integrated communication features.
1. General Information on Data Collection
Pruvvn collects minimal, necessary data to optimize customer experience, capture authentic feedback, and build local search authority for our clients. We collect:
- Business Profile Data: Name, email, phone number, and physical branch locations provided during setup.
- Customer Sentiment & Feedback Data: Tap-through customer interaction results, ratings, and localized testimonials.
- Usage Information: Technical logs, IP addresses, and mobile browser metadata collected during our 2-second "Tap-Through" experience to ensure seamless delivery and combat fraudulent reviews.
Pruvvn provides integrations with Meta Platforms, Inc. (including Facebook and Instagram) to allow businesses to seamlessly manage their customer interactions, sync cross-platform communication channels, and track consumer data.
- What We Collect via Meta: If you connect your Facebook or Instagram business accounts to Pruvvn, we may collect authorized data via Meta APIs. This includes your business page profile details, business identifiers, access tokens, messaging logs (when utilizing integrated chats), and aggregate engagement metrics.
- How We Use Meta Data: We use this information strictly to power your unified experience dashboard, automate responses, align consumer feedback with specific service representatives, and streamline operations between your social platforms and your Pruvvn workspace. We never sell your Meta data or share it with unauthorized third parties.
- Data Revocation and Deletion: You retain complete ownership over your Meta data. You can disconnect Pruvvn from your Facebook or Instagram accounts at any time directly through your platform settings. Furthermore, you can revoke access and request the permanent deletion of all Meta-sourced data held by Pruvvn by navigating to your Facebook Account Settings > Apps and Websites, finding the Pruvvn application, and clicking Remove. Alternatively, you can contact our privacy team at reese.moore@pruvvn.com to request an immediate, manual purge of your historical data.
3. Google Reviews Integration
Pruvvn is designed to build "semantic authority" for your business on search and AI discovery engines.
- Review Generation: Customers who complete Pruvvn's guided-question flow can turn their answers into a written review for your public Google Business Profile.
- Feedback Collection: All customer responses collected through Pruvvn, including critical feedback, are made available to your team through the private Pruvvn dashboard. This lets you spot patterns, respond to customers directly, and resolve operational issues quickly.
For questions regarding this privacy policy or to submit a formal data deletion request, please contact us at sales@pruvvn.com.